Canyon Lake Water Service Company has been struggling to cope with the ice storm, which included power losses, frozen pipes, and even an alleged act of vandalism.
CANYON LAKE, Texas — People who live in the Lantana Ridge subdivision west of Highway 281 in the Spring Branch area are hoping they will be able to turn on their taps soon. They say they have been living without water for nine days.
Their water supplier, Canyon Lake Water Service Company, has been struggling to cope with the ice storm, which included power losses, frozen pipes, and even what they call an act of vandalism.
Neighbors ready to have service restored aren’t just boiling water. They say they are boiling mad.
“It’s been a nightmare! We have nothing! They are not giving any information or they are giving conflicting information so it’s just not consistent,” Kim Spenrath said.
Her neighbor, Julanna Medrano, agrees.
“It’s lie, after lie, after lie, after lie. Every day they said, ‘You’re going to have water,’ but every day we have nothing,” Medrano says.
Medrano says the lack of information is nothing but frustration.
“They said, ‘Boil the water,’ but we don’t have water! For nine days there’s been no shower, and we haven’t cleaned the dishes right,” Medrano continued.
Christy Ewings called the lack of transparency completely unacceptable in a neighborhood that includes more than 350 homes.
Ewings says “This is ridiculous! There have been no pallets of water delivered and we had melted ice and people have been sharing stuff but that’s all gone now, so now what?”
Carolina Jordan, who has two small children, says “Our kids do not understand what is going on and unfortunately I don’t have family in the state so I can’t just pick up and go.”
Her husband, Jeff Jordan, says he is severely disturbed.
“We are at the mercy of one entity and it is not working in our favor right now and why should we have to leave our home in this day and age?” Jordan says.
In addition to the lack of water, there is an additional problem with possible arsenic contamination.